Relaxayvoo develops, produces and distributes cosmetics and products related to skincare.

The Website is owned and operated by Relaxayvoo Limited  (hereby “Relaxayvoo”), a company incorporated under number 10253983 in England and Wales with a registered office at 52 Cleveland Square, London W2 6DB (United Kingdom).

 

TERMS OF SERVICE

  • Order

Relaxayvoo has developed an e-commerce website under the url www.relaxayvoo.com (hereby “the Website”). To place an order through the Website you have to give us personal details. Please take time to read and check your order before confirming it.

By placing an order through the Website you confirm that you have read, you understand and agree to our terms and conditions. An online order is processed once payment has been accepted by Relaxayvoo.

Relaxayvoo is only committed to carrying out received orders if stocks allow it.

  • Price and payment

All prices on our website are in Pounds and subject to change without notice. The price applicable to any order is the price indicated on our website at the time of submitting the order.

The price does not include any delivery cost, which will be added to the total amount due. See below for delivery costs.

You must pay the order amount by either Credit Card or PayPal at the time of submitting the order. We do not store credit card details. 

Payments will be made through the secure PayPal or Stripe systems, which use the SSL "Secure Socket Layer" protocol, so that all information is encrypted by software and no third-parties may have access to this information during the processing of your payment for the Products. 

  •  Delivery

Relaxayvoo currently delivers to UK, European and international customers. We do not deliver to P.O. boxes. Relaxavoo offers the following delivery options:

UK Standard: 3.95 £ Usually 2 - 5 working days to any UK address including Channel Islands and Isle of Man. Allow up to 8 working days for delivery. Tracking number will be provided on the shipment confirmation email.

International: 8.50£ approximately 5-7 working days. Allow up to 10 working days for delivery. Any fees charged by customs are the sole responsibility of the customer. Tracking number will be provided on the shipment confirmation email.

During free shipping promotions, the delivery cost will be removed on the final payment page.

  • Recipient signature

 For security reasons, deliveries may require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel. If you are unable to sign for your parcel, you should receive a card with written information on where and when you should collect it. If you do not collect your parcel within a specified timeframe (usually 7 days or after 3 delivery attempts), the parcel will be returned to us and you will need to arrange with us for a new delivery and pay for the costs incurred in resending the parcel.

  •  Cancellation

If you would like to cancel your order for any reason, please send us a notice of cancellation by email at info@relaxayvoo.com

You have the right to cancel your order within 7 working days from delivery. This cancellation right only applies if returning the goods to us in their original, unopened and unused condition.

You can cancel your order online at any point up to the completion of the secure payment section at the checkout.  Beyond this point, we cannot guarantee we will be able to stop your order being dispatched even if you email immediately after placing your order. If your order has already been processed when we receive your notice of cancellation, you will need to return your order following Relaxayvoo returns process.

  • Return policy

We are only able to accept returns and provide refunds for those orders placed on our website www.relaxayvoo.com

Products purchased from a physical store or from other websites are subject to the returns policies of the store or website from which they were purchased and are not eligible to be returned to us in accordance with these terms.

Relaxayvoo will offer you a refund (excluding delivery fees) on unopened items returned to us within 7 days of receipt provided they are in their original re-saleable condition.

All costs for returns are charged to the customer unless the reason for the return is that the product is incorrect, misdescribed or faulty (see below)

Simply return the item/s to Relaxayvoo following the steps listed below:

1 - Contact us.

by email at info@relaxayvoo.com to request a Return Authorization (RA), provide order reference number, contact details, whether you want a refund or a replacement and the reason why you are returning the item. Returns cannot be processed without the RA.

 2 - Return items.  

Send the items you wish to return to us including your RA. Wrap items securely in the same or similar packaging in which you received them.  The item is your responsibility until it reaches us. We recommend the customer uses a delivery service that provides a tracking number. Without a tracking number, we cannot accept any returns. Relaxayvoo is not liable for lost returned parcels. The address for the return is as follows: Relaxayvoo ltd. 52 Cleveland Square. London W26DB. UK.

3 - Inspection and refund. 

All returned goods will be examined upon receipt. We are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will process your refund as quickly as possible and will notify you by email once your refund has been processed.  Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.

Please note that delivery charges are not refunded. If your order value after returning your items no longer qualifies for free shipping, delivery charges will be deducted from your refund. Each return is assessed on an individual basis taking customer history into consideration

  • Faulty goods

We recommend you inspect your order upon delivery. If an item arrives damaged or in error, please contact us as soon as possible. Damages, defects, missing items or any errors not reported within 7 working days of receipt will not be accepted for return.  We will make arrangements for a replacement to be delivered to you free of charge. You will be asked to return the damaged or wrong item in its original packaging if possible.

THE WEBSITE

  • Information

Information supplied on our website is for information purposes only. This information cannot be considered as a professional medical advice. We do not accept liability for loss or damage caused by inaccurate information 

We take every care to ensure that the description and photos of our products are correct.  However, they are not intended to be binding and are intended only to give a general description of the products. 

  • Links to our website

No one is allowed to create a link to any page of this website without our prior written consent.

  • Links from our website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and Relaxayvoo should not be regarded as the publisher of such opinions or material. We are not responsible for the privacy practices or content of these sites.  Our company will not accept any liability for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

  • Copyright notice

Copyright and other relevant intellectual property rights exist on all text relating to our company’s services and the full content of this website. Our company’s logo is registered as a trademark in Europe and elsewhere in the world. The brand name of our company and its specific services featured on this website are trade marked.

PRIVACY POLICY

Relaxayvoo is committed to protecting your privacy and follows strict security procedures in the storage and disclosure of the information you provide.

When you place an order with us, you are required to provide us with some personal details:

Your name, Address, Telephone number, E-mail address
Credit/debit card details (for security these are not kept on file for future purchases).

Relaxayvoo uses your information for the limited purpose of processing your order and we will not share your private information with anyone except where it is part of providing a service to you e.g sending your order via Royal Mail and keeping you informed of the progress of your order.

If you register your e-mail with us for new product updates, your e-mail address will be kept safe on our database and, once again, it will never be disclosed to any third parties except where it is part of providing a service to you.

If you do not want us to use your data for ourselves or third parties you will have the opportunity to withhold your consent by contacting us at info@relaxayvoo.com

  • Disclosing your information

We may only disclose your personal information to third parties:

  1. Where we sell any or all of our business and/or our assets to a third party.

  2. Where we are legally required to disclose your information.

  3. To assist fraud protection and minimise credit risk.

  • Third party links

You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

  • Accessing your information

As per the Data Protection laws in place, you have the right to access, modify or delete the information that we hold about you. You simply need to send your request by email at info@relaxayvoo.com

GOVERNING LAW

The contract between Relaxayvoo Ltd and you (the buyer of its products or services) shall be governed by and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction to resolve any disputes between Relaxayvoo Ltd and you.

These terms and conditions are subject to changes.